Corporate Responsibility

QUALITY, FSC® AND CUSTOMER SATISFACTION POLICY

In the garden furniture sector, these are our principles:

Increase customer satisfaction by offering products and services that exceed customer expectations,
Ensure transparent, close, and confidentiality-compliant communication with our customers.
During the period in which we hold FSC® certification, we commit that we are not involved in the following activities, which FSC® considers unacceptable, either directly or indirectly:
- The cutting or trade of illegal timber or forest products.
- Violation of traditional and human rights during forestry operations.
- Destruction of high conservation value forests during forestry operations.
- Conversion of natural forest areas to plantations or non-forest land.
- Use of genetically modified organisms in forestry operations.
- Violation of any of the ILO (International Labour Organization) Fundamental Conventions defined in the ILO Declaration on Fundamental Principles and Rights at Work.
Design, plan, and implement customer complaint handling processes in a fast, effective, and efficient manner in compliance with legal regulations.
Address complaints effectively and efficiently, identifying and meeting the necessary resources to resolve them.
Continuously follow technological advancements and use them in our production service processes to become a leading company in both domestic and international markets.
Consider our suppliers as an integral part of our systems and partners.
Analyze and continuously improve the effectiveness and performance of the Quality, FSC®, and Customer Satisfaction Systems.
Ensure the satisfaction and development of our employees through continuous training.
Create a "we" consciousness within our organization.

OPEN DOOR POLICY

At our workplace, our doors are always open to our employees. They can ask questions, share their concerns, or exchange information.
With the orientation program starting from day one, we aim to accelerate the adaptation process through various programs such as factory and brand introduction, procedures, occupational health and safety training, and facility security.
We are aware of the importance of personal development in achieving holistic success and prioritize enhancing employees' professional development through technical training.
We maintain feedback processes regarding both individual and departmental performance, whether on-site, periodically, or through face-to-face meetings. The focus of these discussions is on achieving our goals.
We strive to create a common language around questions such as "How can we improve every day?" and "How can we provide higher-quality products?" in order to elevate our quality to the highest level.
We focus on developing our own management candidates, supporting horizontal and vertical internal transitions and promotions.
As Pemode Furniture, we aim to continuously increase employees' contributions and efficiency in business processes.
By fostering a sense of belonging and offering an environment where "We" is preferred over "I," we aim to create a mindset of "There is no 'me' or 'you'; there is only 'us,'" and we work hard to maintain this approach.
We strive to provide the necessary environment for continuous development and a secure, happy work life for our employees.
In implementing the Open Door Policy, we avoid ineffective practices and approaches that fail to produce solutions, turn into gossip and espionage mechanisms, decrease employee trust, weaken hierarchy, and render management ineffective.

ENVIRONMENTAL AND OCCUPATIONAL HEALTH & SAFETY POLICY

PEMODE Furniture has adopted the following key principles to enhance its performance in Environmental and Occupational Health & Safety matters while setting its objectives and goals:

Fully comply with and follow national and international environmental and occupational health and safety regulations.
Minimize risks by effectively controlling all activities that have significant environmental impacts or pose occupational health and safety risks.
Reduce waste at its source and ensure proper disposal in accordance with regulations.
Organize training programs to increase environmental and occupational health and safety awareness among all employees and suppliers.
Provide a healthy and safe work environment to prevent occupational diseases and accidents.
Continuously work on improvement and development regarding environmental, occupational health, and safety.
Encourage and support efforts to ensure the efficient use of energy and natural resources.